مقايسه مقابله اي راهكارهاي مودبانه زبان آموزان ايراني و افراد انگليسي زبان در بيان شكايت در تعاملات مشتري و خدمت رسان توسط مدل اسپنسراوتي
Title
A Comparative Study of Politeness Strategies Used in Complaints in Service Encounters by Iranian EFL Learners vs. English Native Speakers: Spencer Oatey’s Model in Focus
Degree
M.T. Thesis
Place
Faculty of Foreign Languages, Department of English Language and Literature
Date
2018
Supervisor
Dr. Mohammad Amiryoosefi
Consultor
Dr. Zahra Amirian
Persain Descriptors
Speech act of complaint , Politeness strategy , Spencer Oatey’s model , Rapport management , Rapport enhancement , Rapport maintenance , Rapport neglect , Rapport challenge
