ارزيابي سيستم اتوبوسراني از ديدگاه شاخصهاي عملكردي (مطالعه موردي: شهر اصفهان)

Bus System eva‎luation From The Perspective Of Performance Indicators (Case Study: Isfahan City)

مهندسي راه آهن و برنامه ريزي حمل و نقل

In recent years, achieving sustainable transportation has become a key an‎d vital issue for managers an‎d employers. In order to achieve this goal an‎d encourage people to use public transportation instead of using private vehicles, the performance of different transportation systems should satisfy the users. Considering that Isfahan province is considered the third most populous city of our dear country an‎d considering that currently not all metro lines in this city have been put into operation, an‎d considering that so far a study from the perspective of performance indicators for normal bus lines This city has not taken place; It is necessary to conduct a study considering the importance of the usersʹ point of view towards these indicators. The desirability of a bus system is measured by performance indicators. Considering that the bus system in Isfahan city has not been investigated from the point of view of these indicators, in this case study, the most key performance indicators an‎d sub-indices such as bus, safety access, driver, fare, station, counter-gate, Service an‎d information on the selec‎ted lines that receive the largest number of passengers an‎d also provide good geographic coverage of the city have been eva‎luated. For this reason, with the help of simple ran‎dom sampling method an‎d unlimited population formula, 333 samples were prepared, of which 15% are for experts an‎d the rest are for people. It should be noted that the questionnaire in the existing study consists of four parts, an‎d people have answered the first three parts an‎d experts have answered all four parts. In the following, the views of the experts of the unit company an‎d passengers, which were collected by the questionnaire, were analyzed with the help of descriptive, analytical an‎d inferential techniques in SPSS 28 software. The results indicate that among the performance indicators of the Isfahan bus system, the indicators 1-safety, 2-service, 3-access, 4-driver an‎d 5-bus are the most important indicators from the perspective of the people (passengers) an‎d the experts of the single company are known. Also, line 91 has the lowest level of satisfaction compared to other lines in three of the five most important indicators, i.e. bus, service an‎d driver indicators. Considering the necessity of achieving sustainable transportation indicators, it is necessary to pay attention to other indicators in addition to paying attention to important indicators an‎d improving their performance in vital bus lines

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