17574

MAN2 821

كارشناسي ارشد

رشته مديريت اجرايي

دانشكده علوم اداري و اقتصاد گروه مديريت

دي ماه 1397

۹۵ ص.

علي كاظمي

مديريت دانش مشتري , ارتقا , عملكرد , رضايت مشتري , بانك صادرات

1398/02/10

هاجر پيرزاهد

Customer Knowledge Management , Improvement , Performance , Customer Satisfaction , Saderat Bank

Evaluating the Role of Customer Knowledge Management in the Improvement of Organizational Performance through the Mediating Role of customer Satisfaction the Case of Customers at the Selected Branches of Bank Saderat in the City of Isfahan