Monitoring, measuring, and managing customer service

RecordNumber
72842
Author
Goodman, Gary S.
Title
Monitoring, measuring, and managing customer service
Author Statement
Gary S. Goodman
Publication
Jossey-Bass
Publication Year
c2000
Collation
xiii, 166 p
Subject
Customer services -- Quality control --Handbooks, manuals, etc. , Customer services -- Evaluation -- Handbooks,manuals, etc. , Customer services -- Management -- Handbooks, manuals, etc.
Main Class
658
Sub Class
.812
Cutter no
G653m
وارد كنندة اطلاعات
samadi^d2004/04/18 09:57:06
Link To Document :
https://lib.ui.ac.ir/dL/search/default.aspx?Term=72842&Field=0&DTC=2

Goodman, Gary S.