RecordNumber
61552
Author
Weinstein, Art
Title
Designing and delivering superior customer value: concepts, cases and applications
Author Statement
Art Weinstion , William C. Johnson
Publication
St. Lucie
Publication Year
c1999
Collation
xii, 388p.: ill, diars, tables
Bibliography
Includes bibliographies
Subject
Customer services- Management , Consumer satisfaction
ADDED ENTRIES
Johnson, William C. 1954-
Main Class
658
Sub Class
.812
Cutter no
W424d
وارد كنندة اطلاعات
fazel^d// , faraz^d2003/05/14 08:54:42