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RecordNumber
61552
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Author
Weinstein, Art
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Title
Designing and delivering superior customer value: concepts, cases and applications
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Author Statement
Art Weinstion , William C. Johnson
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Publication
St. Lucie
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Publication Year
c1999
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Collation
xii, 388p.: ill, diars, tables
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Bibliography
Includes bibliographies
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Subject
Customer services- Management , Consumer satisfaction
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ADDED ENTRIES
Johnson, William C. 1954-
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Main Class
658
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Sub Class
.812
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Cutter no
W424d
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وارد كنندة اطلاعات
fazel^d// , faraz^d2003/05/14 08:54:42
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Link To Document :
