RecordNumber

60145

Author

Hayes, Jenny

Title

Managing Customer Service

Author Statement

Jenny Hayes , Frances Dredge

Publication

Gower

Publication Year

1998

Collation

xii, 169p.: ill, diagrs

Subject

Computer Service industry-Customer Services- United States

ADDED ENTRIES

Dredge, Frances

Main Class

658

Sub Class

.812

Cutter no

H417m

وارد كنندة اطلاعات

77.12^d//