103391

Bernd W. Wirtz

Cham : Springer

[2022] ©2023

xii, 512 pages.: illustrations (chiefly color)

Springer texts in business an‎d economics

Includes bibliographical references , Part I: Concept an‎d Strategy of Digital Government -‎- 1. Introduction -‎- 2. The Information Society an‎d Digital Government -‎- 3. The Concept an‎d Strategy of Digital Government -‎- 4. Digital Transformation an‎d Digital Organization -‎- Part II: Technology, Smart City an‎d Digital Government Models -‎- 5. Digital Government Technology -‎- 6. Artificial Intelligence, Big Data, Cloud Computing, an‎d Internet of Things -‎- 7. Social Media an‎d Public Disinformation -‎- 8. Smart City -‎- 9. Digital Government Business Models -‎- Part III: Digital Government Services, Channels an‎d Implementation -‎- 10. User-Driven Digital Government -‎- 11. Digital Government Services -‎- 12. Multichannel E-Service Delivery -‎- 13. Success Factors of Digital Government -‎- 14. Digital Government Implementation -‎- Part IV: Digital Government Cases an‎d Outlook -‎- 15. Digital Government Case Studies -‎- 16. Digital Government Outlook

CO Ohio Library an‎d Information Network. , SE Springer texts in business an‎d economics. , ti

352

.3802854678

W799d

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