348

Beazley, Hamilton,1943-

preserving corporate knowledge and productivity when employees leave

Hamilton Beazley, Jeremiah Boenisch, David Harden

John Wiley

c2002

xvii, 269 p. 24 cm

Includes bibliographical references (p. 251-254) and index. , Machine generated contents note: Introduction -- Part I: Knowledge Continuity in the Information Age -- 1 Knowledge Loss in the Information Age -- 2 Knowledge as a Capital Asset -- 3 Knowledge Continuity: The New Management Function -- 4 The Knowledge Learning Curve -- Part II: Confessions of a Continuity Manager -- 5 Getting Started -- 6 Six Steps to Continuity Management -- 7 The Knowledge Continuity Assessment -- 8 Designing the Knowledge Profile -- 9 Developing K-PAQ: The Knowledge Profile Analysis Questions -- 10 Developing K-Quest: The Knowledge Questionnaire -- 11 Creating the Knowledge Profile -- Part III: Knowledge Asset Management -- 12 Operational Knowledge Transfer and Acquisition -- 13 Realignment of the Organizational Culture and Reward System -- 14 Continuity Management in Practice

Boenisch, Jeremiah. , Hardan, David.

658.

4038

B386c

2002

0471219061